Delete Account
You can request deletion of your Hearts & Ladders account and its data at any time, free of charge.
How to request deletion
- Send an email to admin@livales.com with the subject Delete Hearts & Ladders account.
- Send it from the email address registered in the App, so we can confirm the request really comes from the account owner.
- We will confirm your request within 3 × 24 hours, then delete your account and data within 30 days at the latest.
Using a guest account?
Guest accounts have no email address. Open the App → Profile → Delete account, then tap Send a deletion request email. That email already contains your guest code. If you write the email yourself, copy the guest code from that screen into it. The same time limits apply: confirmation within 3 × 24 hours, deletion within 30 days.
Have a premium subscription? Deleting your account does not cancel your subscription automatically. Cancel it first in Google Play (Profile → Payments & subscriptions → Subscriptions) or in your App Store settings, so you are not charged again.
Data that is deleted
- Your sign-in account (email, the link to your Google account if used, or your guest account ID).
- Your profile: nickname, profile photo, relationship status.
- Statistics, Love Points, and the challenges you created (Custom Deck).
- The answers and photos saved to the Vault.
- Notification tokens and purchase status records.
Data that may remain
- Records of game sessions played together with your partner stay in your partner's account as their memories, but without your answers, photos, or data that identifies you.
- Copies in our service providers' backup systems may remain for a short time before they are deleted automatically.
- Analytics data that is already aggregated and does not identify you.
- Transaction history kept by Google Play or the App Store under their own policies.
Delete some of your data without deleting your account
You can keep your account and delete only part of your data.
Directly in the App, any time:
- Answers and photos in the Memory Vault: open the Memory tab, press and hold something you wrote, then tap Delete. It is removed right away from both your and your partner's Vault.
- Challenges you created (Custom Deck): open the deck and delete the challenge.
- Link with your partner: Profile → Disconnect partner. Your partner can no longer send you game invites.
By email, for anything else (for example your profile photo, Love Points and statistics, or all of your Vault entries at once):
- Email admin@livales.com with the subject Delete some of my Hearts & Ladders data, from the email address registered in the App (guest accounts: include your guest code from Profile → Delete account).
- Tell us which data you want deleted.
- We will confirm within 3 × 24 hours and delete that data within 30 days at the latest. Your account and all other data stay as they are.
Data deleted this way is removed permanently. The exceptions listed under "Data that may remain" above apply in the same way.